Shipping Policy

Last Updated: September 14, 2026

At Gavi Mall, we want to make sure your dog’s favorite toys arrive safely and on time. We currently offer shipping within the United States only.

1. Shipping Coverage

We currently ship orders to addresses within the United States.

At this time, we do not offer international shipping.

2. Free Shipping

We are pleased to offer free standard shipping on all orders within the United States.

There are no additional shipping charges for standard delivery at checkout.

3. Processing Time

Orders are typically processed and prepared for shipment within 2–3 business days after payment has been successfully received.

Orders placed on weekends or U.S. holidays may begin processing on the next business day.

Once your order has been processed and handed over to the shipping carrier, the transit period begins.

4. Shipping & Delivery Time

Our estimated total delivery time is:

2–3 business days processing + 3–5 business days transit = approximately 5–8 business days total.

Please note that these are estimated delivery times, not guaranteed delivery dates.

Occasionally, delivery may take longer due to circumstances outside our control, such as carrier delays, severe weather, holidays, incorrect or incomplete addresses, or other unforeseen circumstances.

5. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when available.

You can use the tracking information to follow your package's progress with the carrier.

Please allow some time for tracking information to become active after your order has been shipped.

6. Incorrect or Incomplete Shipping Address

Please make sure your shipping address is accurate and complete when placing your order.

If you notice an error in your shipping address, please contact us as soon as possible at support@gavimall.shop.

We will do our best to assist you before the order is shipped. However, once an order has been shipped, we may not be able to change the delivery address.

Gavi Mall is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.

7. Delayed or Lost Packages

Although we work with shipping carriers to deliver orders within the estimated timeframe, occasional delays can happen.

If your package appears to be delayed, please first check the tracking information provided with your shipping confirmation.

If you believe your package has been lost or has not arrived after the expected delivery period, please contact us at support@gavimall.shop, and we will help you investigate the issue.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible at support@gavimall.shop.

Please provide your order number and, if possible, clear photographs of the damaged package and product so we can review the issue and determine the appropriate resolution.

9. Delivery Issues

Gavi Mall is not responsible for delays caused by circumstances beyond our reasonable control, including carrier disruptions, severe weather, natural disasters, holidays, incorrect addresses, or other unexpected events.

However, if you experience a problem with your delivery, please contact our support team and we will do our best to assist you.

10. Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Email: support@gavimall.shop

Phone number: (907) 283-2777

Physical address: 7415 Colonel Glenn Rd, Little Rock AR 72204, United States

We are happy to help with shipping and order-related questions.